Frequently Asked Questions

General

Sending Orders

Receiving Orders

Payments

Color Correction

Retouching

Image Selection

Album Design

Misc

General

Why choose SnapEdits?
Do you have a trial so I can try out your services?
How does the free trial work?
How do I get started?
What is your typical turnaround time?
Do you use Aperture?
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Sending Orders

How do I place an order?
Can I place a rush order?
How do I submit my files?
What types of files can I send?
Can I submit my orders via FTP?
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Receiving Orders

How do I track the progress of my order?
How do I get my orders/files back?
What types of files do I get back?
Will you return a Lightroom catalog?
What if I am not satisfied with the results?
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Payments

What are the prices for your services?
Are the prices in USD or CAD?
Do you charge sales tax?
What types of payment do you accept?
Is there a minimum order?
When will you process payment?
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Color Correction

How does color correction services work?
Can you use a presets I've made or bought?
Can you match my style?
Can you straighten my images?
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Retouching

How does retouching services work?
What are your levels of retouching?
Do you have sample Before & After images?
What if I am unhappy with the retouching?
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Image Selection

How does image selection services work?
How do I place an image selection order?
Is there a maximum numbers of images I can submit?

 

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Album Design

What styles of design do you offer?
Do you offer design samples?
Do you design albums using templates?
What is a page/side? What is a spread?
I have a number of images that are 'must use' and 'maybes', should I include them?
How many images should I send?
Do I need to select the exact images for the album or do you select as you design?
Will you perform color adjustments, conversions and effects to my images?
Will you retouch my images?
Can you make some of my images black and white?
How long can I expect to wait for the first draft?
How do I view and proof my album layouts?
How many rounds of revision do I get?
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Misc

Do you do all types of photography?
RAW or JPG?
What do I do with all the free time I have now?
I still have questions how do I contact you?
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